According to the Act on Protection of Some Consumers Rights and on Liability for Damage Caused by a Hazardous Product of 2th March 2000 (Law Gazette of 31th March 2000), a consumer that entered into remote contract can withdraw from it without giving reason by making a relevant declaration in writing in ten days after the day of release of goods.
After this period, there is no possibility to withdraw from a contract unless a customer uses powers resulting from the Act on Specific Terms and Conditions of Consumer Sales of 27th July 2002 and amendments to the Civil Code (purchase made for purposes irrelevant to business or economic activity) or warranty according to the Civil Code rules (purchase made for purposes related to business or economic activity). According to the referred act, you cannot return the following products:
- Audio and video recordings as well as computer programmes saved on media without their original packages
- Products damaged due to the fault of the orderer
- Expired products
- Customized or custom-made products and goods brought on order.
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